I understand that purchasing a bear through a website is not the same as seeing a bear in person. Although I do my best to provide wonderful and accurate photos and descriptions, I realize you can't pick the bear up, hold him, cuddle him or pet his fur. I want you to rest assured that you will be thrilled with your new friend.
My promise to you is that you will be absolutely delighted with your bear or bearfriend upon arrival at your home or your payment will be cheerfully refunded. If for any reason something doesn't meet your expectations, please notify me immediately for return instructions. When your bear arrives back at the studio, your money will be refunded. Returns can only be accepted with prior written notice. Your bear must be "as new" upon return.